A supervisor is holding a pen and clipboard while speaking to an employee. A supervisor is using a telephone to make a call. An employee is listening to their supervior. A supervisor is explaining a process to an employee.

Handling Complaints

When an employee makes a complaint, you should:

  • Take detailed notes about the complaint,
  • Immediately contact the Human Resources Department,
  • Explain to the employee that no retaliation will be allowed and to see you if any occurs, and
  • Avoid making comments about the allegations or merits of the complaint to anyone except those in our organization with a need to know, such as Human Resources.