A supervisor is having a discussion with an employee. An employee is sharing their concerns with a supervisor.

Never Ignore a Complaint

The most frequent mistake supervisors make when an employee files a complaint is to ignore or dismiss the allegation(s) based on their personal opinion or relationship with the offender(s).

Regardless of your personal opinion about the merits of any complaint, always maintain a professional and non-judgmental demeanor. Never disregard or make statements that challenge the seriousness of a complaint.