Nico is smiling while holding a tablet. Nico is taking inventory using a tablet in the back of house. Nico is listening to Benton speak. Nico is checking boxes matching inventory with what is listed on the tablet.

Case Study Seven

Front of House

Nico is a front of house top performer who has received praises from customers, due to her excellent service.

Unfortunately, she is currently contemplating whether or not she should report what she thinks is inappropriate conduct.

You see, ever since her supervisor Benton found out about Nico’s transitioning, his attitude toward her has completely changed. For instance, he cuts her off when she is speaking and keeps her in the back of house where she is assigned less challenging tasks like filing, making coffee, and cleaning.

Yesterday, when front of house employees were overwhelmed with customer requests, Nico asked Benton if she could help out and was told no.

Nico asked why and Benton responded by saying the customers didn’t need to see her face up front.